FAQ

Rental FAQ

Where is the Shop located?

Our shop is located at the Kinipopo Shopping Village. The address is 4-356 Kuhio Highway #111, Kapaa, HI 96746 (next to Passion Bakery)

Where do I store my boards?

We prefer that you secure equipment in a lockable area. Most Kauai hotels allow for board or room storage. Some hotels even have safe areas for storing boards. Please be sure to confirm with hotel or resort staff.

How do I know which board to choose?

Choosing the perfect board is essential to having a fun, successful surfing experience. We offer an array of boards that have been uniquely selected from our extensive experience. The shop pro Kelsey will set you up with the best board! If you are a beginner and unsure what board to select, please email or call us at (808) 346-1304 and we will gladly help!

How do I transport my board and do you provide rental racks?

Depends on your car. If the board fits inside we can do that if not, yes all boards come with soft racks.

Is booking my surfboard rental ahead of time necessary?

We work on a first come, first serve basis. Booking ahead of time is recommended during high season especially if you are looking for a specific type of board.

How is payment for my surfboard processed?

We put a card on hold when you book. When you return the board we process payment (cash or card) we will add additional charges for damaged boards.

What happens if my board gets damaged or lost?

Dings and cosmetic issues happen. We do request immediate contact if a board is actually damaged so we can assess and prevent further damage from water leakage into the board. If a board were to get cracked or gouged, we will replace the board for the remainder of your vacation. However, we will require you to cover the cost of the repair (average ding repair $50-200) or replacement if board cannot be repaired.

More Questions? Lessons? Where to go or how to… well anything?

We are always here to help. No matter what just ask. Come by the shop grab a surf book at our complimentary shop library. Talk story, land and ocean lessons – no worries and no problems. At Scotty's we do not provide lessons however we have 2 partners we highly recommend for lessons.

Address: 4-356 Kuhio Highway, Kapa'a HI 96746